E-Commerce Customer Support Outsourcing: How Online Retailers Scale Without Burning Out Their Team
Every e-commerce brand knows the feeling: a marketing campaign hits, a product goes viral, or the holiday season arrives — and suddenly the support inbox has 300 unanswered tickets, the chat queue is backed up, and a two-person customer service team is drowning. Sales went up. So did everything else: refund requests, “where is my […]